Hiring Fresher – International Voice Process – Join Trigent Software in Bangalore, Pune, or Mumbai (Night Shift)

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Are you a fresh graduate with excellent communication skills in English? Do you dream of working in a professional and dynamic international voice process environment that rewards hard work and offers long-term career growth? Then your opportunity is here! Trigent Software is now hiring fresher international voice process candidates for Bangalore, Pune, and Mumbai locations. With over 50 vacancies, attractive pay, and a supportive team, this role is perfect for those who are ready to begin their professional journey in the BPO industry.

Whether you’re seeking to explore the global customer support landscape or just want to boost your career in an established organization, this job opening brings it all together. Let’s walk through everything you need to know about this exciting role.

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About Trigent Software: Your Launchpad to Success

Trigent Software is a well-known name in the IT and BPO services space. With decades of experience, the company has built a strong foundation in providing top-quality services to clients across the globe. Trigent has a diverse workforce that celebrates inclusion, teamwork, and innovation.

What makes Trigent stand out is their commitment to training, mentoring, and giving freshers a chance to grow. They are currently focused on expanding their international voice support team, and if you’re passionate about communication and helping customers, this could be your calling.

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Job Title: Hiring Fresher – International Voice Process – Night Shift

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Job Locations:

• Bangalore

• Pune

• Mumbai (All Areas)

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Employment Type:

• Full Time, Permanent

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Education Qualification:

• Any Graduate (Only 2024 & 2025 passed outs eligible)

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Salary:

• ₹50,000 – ₹3,00,000 Per Annum

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Job Highlights at a Glance

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Job Description: What You’ll Be Doing Daily

This is more than just a regular BPO voice job—it’s a role where you learn, grow, and make an impact. As part of the international voice support team, you will:

• Handle inbound calls, emails, and chat queries from global clients

• Provide recruitment support and navigational guidance through self-service portals

• Maintain customer interaction logs via systems like ServiceNow and ERP

• Adhere to company protocols, including security checks and GDPR guidelines

• Deliver exceptional service while meeting SLA targets and client KPIs

• Participate in team discussions and performance reviews

• Help maintain and update knowledge bases like DTPs, SharePoint, and manuals

• Escalate unresolved issues to internal teams while following proper processes

• Make outbound calls when necessary as per client guidelines

This job is not just about answering calls—it’s about owning the customer experience, building trust, and growing professionally every day.

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Required Skills and Knowledge

The position of hiring fresher international voice process expects you to bring in a passion for customer service and a hunger to learn. Here’s what you need:

• Excellent verbal and written English communication skills

• Ability to use tools like:

  • Ticket Tracking Systems (e.g., ServiceNow)

  • ERP Systems

  • Microsoft Office Suite

  • Web browsers like Internet Explorer

• Willingness to work in night shifts aligned with USA time zones

• Good technical aptitude and ability to learn quickly

• Must be a quick learner with a strong attention to detail

• Comfortable working in a team-oriented environment

• Capable of handling pressure and multitasking

• Committed to punctuality, discipline, and company policy compliance

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Prior Experience: Not Mandatory but a Bonus

This position is open to freshers. However, if you’ve worked in a BPO international voice process, even briefly, that’s an added advantage. Candidates with 1–7 years of experience in voice or non-voice BPO roles are also eligible to apply.

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Night Shift Perks & Support

Working in a night shift may sound challenging at first, but it comes with its own perks, especially if you’re working with Trigent Software:

• Two-way cab facility ensures safe and convenient commute

• Opportunity to interact with global clients and enhance communication skills

• Learn to adapt and thrive in a fast-paced professional environment

• Receive global exposure in customer support processes

• High probability of promotion and upskilling with performance

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Who Should Apply?

This role is tailor-made for you if:

• You are a graduate (any stream) from 2024 or 2025 batch

• You are fluent in English

• You want to kickstart a career in customer service or BPO

• You enjoy talking to people and solving their problems

• You are looking for a job in Bangalore, Pune, or Mumbai

• You are ready to work night shifts and in rotating workweeks

• You have a positive attitude, are quick to learn, and ready to grow

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How to Apply

If you’re interested in this position, don’t wait!

Email your resume to: lalithambika_s@trigent.com
Use the subject line: Application for Fresher – International Voice Process

Early applicants are given preference, so make sure to apply as soon as possible.

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Why You’ll Love This Job: Employee Perspectives

Let’s get real. Everyone wants a job that feels like more than just a paycheck. Here’s why many freshers love working at Trigent:

• “I learned everything from scratch. From handling calls to understanding global customer behavior—it’s the best place to grow!” – Anjali, Associate

• “I was a fresher with no experience, but my team trained me so well. Today, I’m a team leader!” – Ravi, Senior Executive

• “Flexible shift schedules and great work-life balance, even with night shifts. And cabs? Always on time.” – Fatima, Customer Support Executive

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Career Growth and Future Path

This hiring fresher international voice process job isn’t just a stop-gap—it’s a launchpad. Here’s how your growth can look:

Many successful BPO professionals started just like you—as freshers!

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Related Keywords (for SEO and Visibility)

To help job seekers find the right opportunity, here are some important related terms:

• international voice process jobs

• BPO fresher jobs in Bangalore

• night shift customer support jobs

• voice process fresher hiring

• BPO jobs with cab facility

• international BPO hiring Pune

• customer service associate job

• English speaking jobs in Mumbai

• hiring graduates voice process

• rotational shift BPO jobs

By using these terms across platforms like LinkedIn, Naukri, and Indeed, this opportunity will be easier to discover for deserving candidates.

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Frequently Asked Questions (FAQs)

1. Do I need experience to apply?

No, this role is open for freshers. Prior BPO experience is appreciated but not mandatory.

2. Are undergraduates or diploma holders eligible?

No, only graduates from 2024 and 2025 batches are eligible.

3. Is night shift mandatory?

Yes, this is a night shift job aligned with USA time zones.

4. Are both men and women eligible?

Absolutely! The company encourages diverse hiring and provides two-way cab facilities for safety.

5. Is this a permanent position?

Yes, it’s a full-time, permanent opportunity.

6. Will I get training?

Yes, Trigent provides complete onboarding and training for new employees.

7. What if I don’t know how to use ServiceNow or ERP?

No worries! You’ll receive training on tools as part of your induction.

8. Can I grow in this company?

Definitely! Many team leaders and managers began their careers as freshers in this same role.

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Final Thoughts: Your Career Starts Here

In today’s competitive world, landing your first job is more than just a resume—it’s about finding the right opportunity that gives you skills, growth, and security. This is exactly what Trigent Software offers through its hiring fresher international voice process roles across Mumbai, Pune, and Bangalore.

So, if you’re ready to challenge yourself, build confidence, and grow in a globally connected workplace, this job could be your first big leap. And with 50+ openings, this opportunity won’t last forever.