Are you looking for a breakthrough opportunity in the international BPO industry? Do you enjoy helping people, communicating in English, and working in a professional setup that serves global clients? If the answer is yes, you’re in the right place! Trigent Software, a Fortune Global 500 IT Services Firm, is actively hiring for international customer support voice – freshers across Bangalore, Pune, and Mumbai.
This isn’t just a job; it’s a career-launching opportunity for anyone passionate about customer service and global business operations. With night shifts aligned to US time zones, a work-from-office culture, and 50+ vacancies, this opening is perfect for both freshers and professionals with up to 3 years of experience.
Let’s dive deep into why this opportunity could be the best decision you make for your career!
About Trigent Software: Trusted by the Global 500
Founded over two decades ago, Trigent Software has emerged as a trusted partner for major enterprises across the globe. It specializes in IT services, consulting, and BPO solutions, consistently earning its spot among the Fortune Global 500 companies.
Their operations span the globe, but their heart lies in empowering talent—especially fresh graduates and early-career professionals. Trigent is known for its workplace culture, upskilling programs, and inclusive work environment. When you join Trigent, you join a legacy of growth, learning, and global exposure.
Job Opening: International Customer Support Voice – Freshers
Work Locations:
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Bangalore
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Pune
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Mumbai (All Areas)
Role Title:
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Customer Service Representative (Voice Process)
Eligibility:
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Freshers and candidates with 1–3 years of experience
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Graduation not required – anyone with strong English communication skills is welcome!
Employment Type:
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Full-Time, Permanent
Salary:
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₹2.75 – ₹4.25 Lakhs Per Annum
Job Responsibilities: What You’ll Be Doing
As a Customer Service Representative (Voice Process) at Trigent, you’ll be part of a fast-paced, high-performance support team handling inbound and outbound communications with customers in the United States.
Here’s what your daily tasks will include:
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Respond to Inbound Calls, Emails, and Chats from customers
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Offer recruitment-related support to candidates including freshers and rehires
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Help users navigate self-service portals
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Conduct security verification checks aligned with company policies and GDPR guidelines
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Log all interactions correctly into ticketing systems like ServiceNow
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Make outbound calls when required for follow-ups or verifications
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Maintain high-quality data and ensure every customer interaction meets company benchmarks
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Collaborate with team members and participate in open discussions with supervisors
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Keep knowledge repositories like SharePoint, DTPs, and internal docs updated
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Maintain punctuality, attendance, and comply with internal guidelines
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Minimize escalations by delivering excellent service consistently
Skills & Technologies You Should Know
To succeed in this international customer support voice – freshers role, here’s what you should bring to the table:
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Excellent English communication skills – both written and verbal
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Proficiency in:
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Ticket tracking systems (ServiceNow preferred)
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ERP tools
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Microsoft Office Suite
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Web browsers like Internet Explorer
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Ability to learn fast and handle technical troubleshooting
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Basic understanding of customer support dynamics
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Strong problem-solving skills and attention to detail
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Comfortable working in US shifts and rotational weekends
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A team-first mindset with positive energy
Working Conditions & Shift Details
This job operates under US business hours, so candidates must be comfortable with:
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Night shifts only
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Six-day work weeks
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Rotating weekly offs (e.g., Mon–Fri, Tue–Sat, or Wed–Sun)
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Work from office is mandatory – only apply if you’re in Bangalore, Pune, or Mumbai
Who Should Apply?
Whether you’re a fresher with excellent English skills or someone with 1–3 years of experience in a BPO voice process, this role is for you!
You’re a perfect fit if:
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You enjoy talking to people
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You are ready to work night shifts
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You can stay calm under pressure
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You have a desire to build a global career
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You live in Bangalore, Pune, or Mumbai
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You’re looking for a stable and growth-oriented company
How to Apply?
Ready to take the first step toward your career?
Simply call or message Akshitha at:
+91 9902316352
You can also refer a friend who might be a perfect match!
Career Path and Growth Opportunities
This isn’t just a job—it’s your entry point into the corporate world. Once you join, you’ll have access to:
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On-the-job training
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Access to internal promotions
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Opportunities to move into higher roles like:
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Team Leader
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Quality Analyst
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Process Trainer
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Operations Manager
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Your career journey at Trigent can evolve like this:
| Experience Level | Designation |
|---|---|
| 0–1 Years | Customer Support Executive |
| 1–2 Years | Senior Customer Support |
| 2–3 Years | Team Coordinator |
| 3+ Years | Team Lead / Trainer |
| 5+ Years | Process Manager or Client Support Head |
Employee Testimonials – Real Voices, Real Stories
Let’s hear from real employees who started their careers in international customer support voice – freshers roles:
“I joined right after college. I was scared at first but the training helped a lot. Now I’ve been promoted twice in two years!”
– Harsha, Pune
“What I love most is the team support and how professionally everything is managed, even during the night shifts.”
– Ritika, Bangalore
“It’s a great place for freshers to grow. I’ve learned about ticketing systems, ERP tools, and even handling irate customers with grace.”
– Amaan, Mumbai
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Using these related keywords in search queries will help job seekers find your opening faster!
FAQs: What You Need to Know
1. Is this job open to freshers?
Yes! Trigent is hiring freshers as long as you have strong English skills.
2. Is graduation mandatory?
No, graduation is not required for this role.
3. Are night shifts compulsory?
Yes, this role operates in US business hours (night shifts only).
4. Is this a work-from-home job?
No, this is a work-from-office position.
5. Are there any cab facilities?
Cab facilities may vary. You should confirm with the recruiter at the time of applying.
6. Is there training for freshers?
Absolutely. Freshers undergo full training before they start handling live calls.
7. Can I refer a friend?
Yes! Trigent encourages employee referrals.
Final Thoughts: Take the First Step Today
In a world full of competition, this job is your launchpad into a global career. Working with Trigent Software not only gives you the chance to earn a good salary but also to gain invaluable professional experience in an international environment.
If you have what it takes—confidence, communication, and curiosity—this could be your chance to start strong.
Call Akshitha now at +91 9902316352 and take your first step toward a fulfilling career.
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